Refund Policy

Last Updated: March 15, 2025

1. Overview

At Mantle Education, we are committed to providing high-quality holographic learning experiences and educational services. This Refund Policy explains the circumstances under which refunds may be issued and the procedures for requesting refunds.

By purchasing our courses or services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. General Refund Principles

3. Individual Course Purchases

3.1 14-Day Satisfaction Guarantee

For individual course purchases, we offer a 14-day satisfaction guarantee from the date of purchase, subject to the following conditions:

• You have completed less than 20% of the course content
• You have not downloaded course materials or certificates
• The refund request is submitted within 14 days of purchase
• You provide a brief explanation for your refund request

3.2 Full Refund Eligibility

You are eligible for a full refund (100%) if:

• Technical issues prevent access to the course, and we cannot resolve them within 48 hours
• The course content significantly differs from its description
• The course was purchased in error and you have not accessed any content
• The request is made within 48 hours of purchase and no content has been accessed

3.3 Partial Refund

You may be eligible for a partial refund if:

• Your refund request is submitted between 14-30 days after purchase
• You have accessed less than 30% of course content
• The partial refund amount will be 50% of the purchase price

3.4 No Refund Situations

Refunds will NOT be issued if:

• More than 30 days have passed since purchase
• You have completed more than 30% of the course
• You have downloaded course completion certificates
• You have violated our Terms and Conditions
• You claim lack of motivation or time as the reason
• The course was purchased during a promotional discount period (special conditions may apply)

4. Subscription Services

4.1 Monthly Subscriptions

Monthly subscription refund terms:

• Refunds are available within 7 days of initial subscription purchase
• After the first month, subscriptions can be canceled but are not refundable for the current billing period
• Cancellation prevents future charges but does not refund the current period
• Access continues until the end of the paid period after cancellation

4.2 Annual Subscriptions

Annual subscription refund terms:

• Full refund available within 30 days if less than 10% of available content has been accessed
• Prorated refunds may be issued within 90 days at our discretion
• After 90 days, no refunds are available, but you may cancel to prevent renewal
• Discounted annual subscription purchases may have modified refund terms

5. Bundle and Package Purchases

When purchasing course bundles or packages:

• The refund policy applies to the bundle as a whole, not individual courses
• If you have started any course in the bundle, the entire bundle is considered in use
• The 14-day guarantee applies from the date of bundle purchase
• Partial completion of any course in the bundle may affect refund eligibility

6. Special Circumstances

6.1 Technical Issues

If you experience technical difficulties accessing the platform:

• Contact our technical support team immediately at [email protected]
• We will work to resolve the issue within 48 hours
• If unresolved, a full refund will be issued
• Account access issues caused by user error may not qualify for refunds

6.2 Medical or Personal Emergencies

In case of serious illness, medical emergencies, or other extenuating circumstances:

• Contact us with documentation of the situation
• We will review requests on a case-by-case basis
• Alternative solutions such as course credit or extended access may be offered
• Compassionate considerations may override standard refund timeframes

6.3 Service Discontinuation

If Mantle Education discontinues a specific service or course:

• Affected users will receive at least 30 days advance notice
• Prorated refunds will be automatically issued for unused portions
• Alternative equivalent courses may be offered at no additional cost

7. Refund Processing

7.1 How to Request a Refund

To request a refund:

1. Email [email protected] with subject line "Refund Request"
2. Include your account email, order number, and purchase date
3. Provide a brief explanation for your refund request
4. Allow up to 5-7 business days for request review

7.2 Refund Timeline

7.3 Refund Method

Refunds will be issued using the original payment method:

• Credit/debit card refunds appear as credits on your statement
• PayPal refunds are returned to your PayPal account
• Bank transfers may take longer depending on your financial institution
• We cannot issue refunds to different payment methods than originally used

8. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Certification examination fees
• Third-party service fees (processing fees, etc.)
• Printed materials or physical items once shipped
• Custom or personalized educational content created for you
• One-on-one tutoring or coaching sessions after they have occurred
• Conference or event tickets after the event has started
• Gift card purchases

9. Account Credits

In some cases, we may offer account credit instead of monetary refunds:

• Credits can be used toward any Mantle Education service
• Credits do not expire and can be applied to future purchases
• Credits are non-transferable and cannot be redeemed for cash
• Accepting account credit is voluntary; you may still request a monetary refund if eligible

10. Promotional and Discounted Purchases

Special terms may apply to promotional purchases:

• Courses purchased during sales may have modified refund windows (typically shorter)
• Bundle deals may have different refund terms than individual purchases
• Free trial conversions follow standard refund policies from the date of paid conversion
• Promotional pricing terms will be clearly stated at time of purchase

11. Fraudulent Refund Requests

We take fraudulent refund requests seriously:

• Accounts flagged for refund abuse may be suspended or terminated
• Multiple refund requests may trigger additional verification requirements
• Falsifying information in refund requests may result in account closure
• We reserve the right to deny refunds if fraud is suspected

12. Chargebacks

Regarding credit card chargebacks:

• Please contact us before initiating a chargeback
• Chargebacks may result in immediate account suspension
• We provide documentation to your card issuer to contest invalid chargebacks
• Chargeback fees may be charged to your account
• Resolved chargebacks may not result in account reinstatement

13. Exceptions and Modifications

Mantle Education reserves the right to:

• Make exceptions to this policy in extenuating circumstances
• Modify this Refund Policy with reasonable notice
• Offer alternative resolutions such as course exchanges or credits
• Apply different terms for corporate or institutional purchases

14. Customer Support

If you have questions about refunds or need assistance:

• Our support team is available Monday-Friday, 9:00 AM - 6:00 PM (CET)
• Response time for refund inquiries is typically 24-48 hours
• We strive to resolve all concerns fairly and promptly
• Escalation procedures are available for unresolved issues

15. Contact Information

For refund requests or questions about this policy, contact us:

Mantle Education
8 / 8 Fabiola Quay Gusikowskitown
TAS 2939, Poland
Phone: +67545632116
Email: [email protected]
Registration Number: 42874204

16. Agreement

By making a purchase from Mantle Education, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. This policy is subject to our Terms and Conditions and Privacy Policy.